Refund policy

Damaged, defective, or incorrect orders

If your mug arrives damaged, defective, or incorrect, email gracegroundedfaith@gmail.com promptly with your order number, a description of the problem, and clear photos of the mug and packaging. We will review the issue and arrange an appropriate replacement or refund. Contact us before returning anything so we can provide the correct instructions.

Change-of-mind returns

Our mugs are printed to order, so we do not offer voluntary returns or exchanges for change of mind or selecting the wrong item. This does not exclude help for damaged, defective, or incorrect orders and does not affect rights provided by applicable law.

Cancellations and changes

Contact us as soon as possible to request a cancellation or change. We will check the order status. Changes and cancellations may not be possible after production begins.

Refunds

We will confirm approved refunds by email and promptly submit them to the original payment method. Your bank or payment provider may take additional time to post the funds. If an approved refund has not appeared within the timeframe provided in your confirmation, contact us for help.

This policy does not limit rights or remedies provided by applicable law.